Shorter waits, email alerts and a new prescription system

Earlier this year we introduced ourselves as the new owners of Wellsway Pharmacy. A few months on, we wanted to share what has actually changed since then, because most of the work has happened behind the counter where it is easy to miss.

A new prescription system: Titan PMR

The biggest change is one you cannot see from the shop floor. We have moved the pharmacy onto Titan PMR, a modern, cloud-based patient medication record system built for UK pharmacies. It replaces the older system we inherited with a digital workflow that runs from the moment a prescription arrives to the moment you collect it.

Here is what that means for you in practice:

• Safety checks on every item. Medicines we dispense are barcode scanned, which confirms the right patient, the right medicine and the right strength before anything goes in the bag.
• Shorter waiting times. Every prescription is tracked digitally, so the team can see exactly what stage yours is at. Far less time is spent hunting through paperwork, which means quicker service at the counter.
• Less paper. Digital prescriptions mean less printing, fewer loose slips to chase, and a tidier, calmer dispensary.

Email alerts when your prescription is ready

Because prescriptions are now tracked in real time, we can let you know by email when yours is ready to collect. No more phoning to check, and no more wasted trips. If we do not have your current email address, tell us next time you are in and we will set it up.

A consistent, well-trained team

New systems only help if the people using them are good. We have invested in the team, with a consistent group of well-trained staff, so you see familiar faces who know you and your medication. Friendly, professional and personal service is the standard we hold ourselves to.

Easier to get in touch

We have added more ways to reach us, with a commitment to responding quickly. Call us on 01225 427456, pop in and talk to us, or use the details on our contact page.

What's next

This is only the beginning. We are continuing to look at ways to improve, including developing our Travel Clinic services in the near future. And we would genuinely love to hear from you. What would you like to see from your local pharmacy? Is there something we could do better, or a service you would like us to introduce? Your feedback really does shape what we do.

Thank you to everyone who has supported us through the transition. Pop in at 2 Hayes Place, Bear Flat, and see the changes for yourself. We are open Monday to Friday 9am to 5:30pm, and Saturday 9am to 1pm.